Tämä kirjoitus on alun perin julkaistu LinkedInissä Can you? Do you focus on product first and only once your beautiful device or service is ready you approach your customers and tell them about all the wonderful things your product can do? I for one couldn’t afford to do that. I still remember oh so well
- Published in Innopinion
Tämä kirjoitus on alun perin julkaistu LinkedInissä In the last few years the amount of customer ”interfaces” or ”touchpoints” has increased significantly, thanks to social media and mobile applications. Back in the day you had your corporate website and that notorious, often empty, feedback mailbox at your store. And the feedback you got was complaints.